Maintenance Contract
Comprehensive Support & Maintenance for Your Contact Center Platform
We provide structured maintenance contracts with defined SLAs, proactive health checks, and continuous platform support. Keep your contact center running smoothly with regular updates, security patches, and comprehensive hardware support.
Comprehensive Maintenance Contract Services
Our Maintenance Contract services ensure your contact center platform remains secure, up-to-date, and operating at peak performance. We establish clear Service Level Agreements with guaranteed response times, conduct quarterly health checks, manage feature upgrades and security patches, and provide comprehensive hardware support for critical telephony equipment. Our proactive approach minimizes downtime and ensures business continuity.
What We Offer
Key capabilities that drive successful digital transformation
Defined SLAs & Support
Establishing clear Service Level Agreements (SLAs) with guaranteed response times for critical and non-critical system failures, ensuring business continuity.
Quarterly Health Checks
Scheduled, thorough inspections of the contact center platform, including security reviews, capacity planning, and efficiency assessments.
Feature Upgrades & Patches
Managing and executing software updates, security patches, and the rollout of new platform features to maintain a modern, secure, and competitive environment.
Hardware Support for SBCs
Providing comprehensive physical support for critical telephony equipment, including Session Border Controllers (SBCs). Our service ensures rapid resolution of hardware failures, management of vendor warranties and replacements, and maintains a contingency plan for swift hardware swap-outs to guarantee voice infrastructure uptime.
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